I purchased the service through a special on Angie’s List (although, since Rooter Alert is based in Orange County, I called them before purchasing to be sure that they serviced my area (West LA), which they did). From that phone call and the one thereafter to schedule the service (for their first available appointment, which was several days after my call), through the service appointment itself, everything went smoothly and professionally. The company called the night to confirm the appointment and the technicians called before they arrived to let me know they were on their way. They arrived on time, jetted the line through a clean-out cap on our outside kitchen wall, ran the jet all the way to the main line, and then ran a camera down the pipe to be sure the line was open (inspection by camera was included in the package I bought). They provided me with a DVD of what the camera showed (although I had to ask them for it and provide a disc since they had run out). They cleaned up after themselves and took care to protect the plants in the access area as much as possible. We have had full drainage in the line and no further backups since then. I definitely would use Rooter Alert next time I need a drain cleaned.