Rooter Alert scheduled my appointment so that it was convenient for me to be at home from work. They advised me of the minimum 2 hour charges and the cost. They called the day before to reconfirm the appointment, and then called again about an hour before arriving. The came on time, and I showed them the access to the sewer clean outs. They gave me an estimate of how long it would take, and advised me of the cost, which was very much in line with the original verbal estimate. They went to work. Two men worked together as a team. They had professional equipment. They actually finished sooner than estimated. They showed me the videos after cleaning the sewer to confirm the work was successful to remove blockages. They cleaned up, and were on their way. Rooter Alert made the whole job easy and a pleasure to do business. I highly recommend them.