The Rooter Alert team did a fantastic job. I want to specifically complement them for their clean, quick ingenious problem solving and professional craft. This company is also GREAT with communication… and with education. I now understand the purpose of each of the many steps of the major repair that I needed. I even communicated with Tom, the head of the Rooter Alert. His pride in his company is justified, his commitment to customer satisfaction is clear and I am grateful to be the recipient of it.