Companies/people like this make giving reviews worthwhile. I had already reviewed them for a service they did for me on Angie’s list, but what happened over the weekend just shows how great they are. I wish I could give more than 5 stars.This past weekend, I woke up to about 4 inches of brown, stinky water in my bathtub. I immediately called them thinking it might have to do with the service they previously performed on my sewer pipe (it wasn’t). On top of that stress, I had to leave for the airport in about 2 hours. They said their guy would be there by 9. He showed up on time and got the camera and started checking things. Then I had to leave. I made sure he didn’t need to get inside the house and if he was still there when my roommate got back, he could talk to her and she would help. The rest of this story is from what my roommate told me
She got back and he was still there. He told her that it looks like it was the city’s line that backed up and since our pipe was the lowest, we got all of the backup coming into our drain. So he called the city and waited for them to get there. When the city got there, in typical city fashion, they said it wasn’t their line. But the rooter alert guy (I’m so sorry I don’t remember his name, but please tell him what a great job he did) basically told the city (in my mind) “Ohhh helllll nooooo”….and then went and showed them what was up. The city guys came back, apologized to my roommate and said it was their line and they would fix it. The fact that he stayed and argued with the city on my/our behalf is amazing to me and not many people would do that, especially with other jobs lined up after mine.
So thank you so much! You guys are amazing!