Thomas H. in Long Beach, CA

It was the weekend before Christmas, and my main sewer line was backing up into my front yard once again. This was the third time in a year that I have had this problem.  I called my usual plumbing company who had twice unclogged the drain with the mechanical, rotating snake at a cost of $150 each time.  Thankfully, they were so busy they didn’t return my call all day, so by early Saturday evening I purchased the Rooter Alert deal I saw on Angie’s list.  I received a call from the owner that night, and he arranged to have a technician out the next morning to unclog the sewer line.  The technician was great!  He got the work done quickly.  He showed me on the video monitor the whole length of my sewer line, and the problematic connection at the main city sewer line.  He made a DVD copy and explained what I should do next to bring up the issue with the city of Long Beach.  I brought the DVD to the city and they sent out an inspector the following week.  The city has agreed to repair the crumbling connection, and I think that will be the permanent solution!  I could not be happier with the service I received from Rooter Alert!!

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